How do I activate my FibreStream service and install my router?
How can I pay my FibreStream invoice?
What FibreStream Internet speed is right for me?
Is FibreStream Internet secure?
Is FibreStream Wi-Fi available in my amenities?
Is FibreStream good for gaming?
Does FibreStream restrict or throttle Internet traffic?
What hardware do I need for FIBRE5000?
How do I change my wireless name and password (TP-Link)?
How do I change my wireless channel (TP-Link)?
How do I check my router firmware (TP-Link)?
How do I upgrade my router firmware (TP-Link)?
How do I set up custom DNS settings (TP-Link)?
How do I set up port forwarding in my router (TP-Link)?
How do I change my router login password (TP-Link)?
How can I fix a weak encryption error (TP-Link)?
How do I set up parental controls on my router (TP-Link)?
How do I set-up my new router using the FibreStream app (M6)?
How do I set-up my new router (M6)?
How do I change my wireless name and password (M6)?
How do I change my wireless channel (M6)?
How do I set up custom DNS settings (M6)?
How do I change my encryption type (M6)?
How do I enable Wi-Fi 5 compatibility (M6)?
How do I fix slow wireless Internet?
How can I check the speed of my FibreStream Internet?
Why can't I connect to FibreStream Internet?
Why is my FibreStream wireless Internet slow?
Why is my IPTV service freezing and buffering?
How can I fix a Windows yellow exclamation error?
How do I fix a DNS error?
How can I check if my router or computer is capable of high Internet speeds?
What is an IP address?
What is a VPN?
Why is my FibreStream Internet slow when I'm using a VPN?
What is DNS and how does it work?
What is packet loss?
How can I use the the ping command?
How can I use the traceroute command?
Why isn't my home phone working?
What is the difference between a modem and a router?
Can I use IPv6 with FibreStream?
Does FibreStream assign Canadian IP addresses?
Do I need a wireless range extender?
How do I use my phone features?
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- What do I do if I have a complaint?
What do I do if I have a complaint?
Updated by FibreStream
If you have a complaint about your FibreStream service, we would first recommend that you contact our support team by email at firstname.lastname@example.org or call us at 1-888-316-5813. Our team would love to help.
If you've contacted our support team but are dissatisfied with the resolution or believe you have not attained a desirable resolution, you can also contact the CCTS.
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach asatisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.