Why is my IPTV service freezing and buffering?

FibreStream Updated by FibreStream

IPTV streaming will buffer or freeze when your Wi-Fi is experiencing significant interference or if the IPTV provider network is congested. The latter is a common issue with IPTV providers.

A typical HD video stream requires an internet speed between 5 and 9 Mbps. FibreStream’s basic package is 100 Mbps - more than enough for online video streaming.

Here are some steps to help alleviate video buffering, freezing or stuttering with your IPTV service: 

  • If your device is connected to the 2.4 signal, move it over to the 5.0.
  • If you’re in the midst of downloading files or updating software, pause or stop the processes.
  • Change the wireless channel on your router. See our wireless guide for more information on wireless channels. If you're using a FibreStream router, find our wireless channel guide.
  • If several devices are connected to your wireless network, disconnect inessential devices from your Wi-Fi while streaming.
  • Turn the power to your wireless router off for five seconds, then turn it back on. This should force your router to automatically use a Wi-Fi channel with less interference.
If possible, we also recommend connecting your IPTV box or device directly to your wireless router using an Ethernet cable. This will ensure that wireless interference isn't a factor.

If the problem persists, it may be specific to your IPTV provider. Can you stream from Netflix, Youtube or Amazon without issue? If so, the problem is likely specific to your IPTV provider. We recommend contacting the IPTV provider directly for further troubleshooting.

Alternatively, feel free to provide our support team with the following information so we can further investigate:

  • The IPTV box name or service
  • The IPTV server IP address

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