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How do I activate my FibreStream service and install my router?
What FibreStream Internet speed is right for me?
Is FibreStream Internet secure?
Is FibreStream Wi-Fi available in my amenities?
Is FibreStream good for gaming?
Does FibreStream restrict or throttle Internet traffic?
What hardware do I need for FIBRE5000?
Technical Support
Router Guides
TP-Link
How do I change my wireless name and password (TP-Link)?
How do I change my wireless channel (TP-Link)?
How do I check my router firmware (TP-Link)?
How do I upgrade my router firmware (TP-Link)?
How do I set up custom DNS settings (TP-Link)?
How do I set up port forwarding in my router (TP-Link)?
How do I change my router login password (TP-Link)?
How can I fix a weak encryption error (TP-Link)?
How do I set up parental controls on my router (TP-Link)?
Mercku M6
How do I set-up my new router using the FibreStream app (M6)?
How do I set-up my new router (M6)?
How do I change my wireless name and password (M6)?
How do I change my wireless channel (M6)?
How do I set up custom DNS settings (M6)?
How do I change my encryption type (M6)?
How do I enable Wi-Fi 5 compatibility (M6)?
How do I fix slow wireless Internet?
How can I check the speed of my FibreStream Internet?
Why can't I connect to FibreStream Internet?
Why is my FibreStream wireless Internet slow?
Why is my IPTV service freezing and buffering?
How can I fix a Windows yellow exclamation error?
How do I fix a DNS error?
How can I check if my router or computer is capable of high Internet speeds?
What is an IP address?
What is a VPN?
Why is my FibreStream Internet slow when I'm using a VPN?
What is DNS and how does it work?
What is packet loss?
How can I use the the ping command?
How can I use the traceroute command?
Why isn't my home phone working?
What is the difference between a modem and a router?
Can I use IPv6 with FibreStream?
Does FibreStream assign Canadian IP addresses?
Do I need a wireless range extender?
How do I use my phone features?
General
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- What is a VPN?
What is a VPN?
Updated by FibreStream
A VPN (Virtual Private Network) creates a tunnel for your Internet traffic and steers it through a remote server. That remote server is configured to hide your IP (Internet Protocol) address. More than that, it encrypts everything you send or receive in the VPN tunnel.
A VPN provides you with a temporary IP address. Your real address is then hidden from every website and email. VPN servers can be found in most countries, and when you use a VPN server in any given country you can experience what it’s like to use the internet in that country.
In the world of remote work, a VPN is frequently utilized to connect you to your work place. This allows users to access resources hosted on a work network from a remote location.
VPN services are compatible with FibreStream service. However, using a VPN typically requires additional configuration on your devices or your wireless router, and will likely result in slower Internet speeds. Please contact your VPN provider for assistance.
See a list below of popular VPN providers: