Technical Support
Router Guides
Helpful router tutorials to help make adjustments to your local network.
How do I fix slow wireless Internet?
Experiencing slow wireless Internet with FibreStream? Our dedicated wireless Internet article will help you fix those pesky wireless issues!
How can I check the speed of my FibreStream Internet?
Want to make sure you are getting full FibreStream speeds? Visit our FibreStream speed article if you are experinecing slow speeds.
Why can't I connect to FibreStream Internet?
Are you having difficulties connecting to FibreStream Internet or are getting a no Internet error? Get connected with the tips in our guide.
Why is my FibreStream wireless Internet slow?
Experiencing slow wireless Internet with FibreStream? Here's how to speed up your wireless Internet.
Why is my IPTV service freezing and buffering?
Is your IPTV stream buffering on a FibreStream connection? See our help doc to get it sorted!
How can I fix a Windows yellow exclamation error?
Don't have FibreStream Internet access using a Windows computer? Read our helpful FibreStream support document.
How do I fix a DNS error?
Are you receiving a pesky DNS error in your browser using FibreStream? We have some tips for you.
How can I check if my router or computer is capable of high Internet speeds?
How can you check if your devices are compatible with FibreStream speeds? Read our compatibility article.
What is an IP address?
What kind of IP address can be assigned to you with FibreStream? Read our IP help doc for more info.
What is a VPN?
Can you use a VPN with FibreStream? Check out our helpful article for more info.
Why is my FibreStream Internet slow when I'm using a VPN?
Experiencing slow FibreStream Internet speeds while using a VPN? We have some tips for you.
What is DNS and how does it work?
Looking for more information on FibreStream DNS? Read our dedicated DNS FibreStream support article.
What is packet loss?
Are you experiencing packet loss on a FibreStream connection? Here's what could be causing packet loss.
How can I use the the ping command?
What to use the ping command with FibreStream Internet? Read our helpful support article for assistance.
How can I use the traceroute command?
What to use the traceroute command with FibreStream Internet? Read our helpful support article for assistance.
Why isn't my home phone working?
Can't use your phone with FibreStream? Follow the troubleshooting steps outlined in our phone help article.
What is the difference between a modem and a router?
What is the difference between a modem and a router? Do I need a modem with FibreStream? Our support article goes over this topic in detail.
Can I use IPv6 with FibreStream?
Do you want an IPv6 address with FibreStream? This is addressed in our dedicated support article.
Does FibreStream assign Canadian IP addresses?
Are FibreStream IP addresses geolocated in Canada? Yes, all IP addresses are registered in Canada. For more information, visit this help page to learn more about Canadian IP address and geolocation and potential location errors.
Do I need a wireless range extender?
Do you need a wireless range extender with FibreStream? We've got wireless options covered in this support article.
How do I use my phone features?
How can you use your phone features with FibreStream? Read our helpful support article for assistance.
